• 1. How can I reach Service9ja?

    Ans:You can reach us through Service9ja platforms (website, WhatsApp and mobile) anytime. Send us a mail on

    fixit@service9ja.com or call us at 2349033608754

    We suggest you use S9ja app for all types of communication. We have enabled all possible options to serve you better.

  • 2. I don’t have an account in S9ja Can I still get a job done?

    Ans: Yes. But we suggest you register with S9jafirst which will help us to reduce the fake job requests and to make available the offers that suit your requirements.  The information gathered during registration enables us to serve you on time. This is also to ensure safety and security of both customers and our service providers.

  • 3. Are your Service providers qualified?

    Ans: Absolutely! We only bring in professionals who have been recommended and certified by experts. We conduct interviews, check referrals, certificates, and do background checks on each and every service provider. Only those professionals who pass our strict on boarding process are allowed to work with Service9ja. All professionals are also required to complete an assessment test to verify their qualifications. Most of them have more than 8 years of experience in his/her field.

  • 4. How do I ensure the credibility of your Service Provider?

    Ans: Service9ja assures your safety and security while delivering the service at your place. We have the group of most trusted service providers from your city to deliver the service, each service partner is on-boarded after strict background verification (Criminal and behavioral) by our team. Photo of service expert assigned to deliver the job will be available in the application.

    If you feel any concern regarding the assigned service provider, please contact us immediately.

  • 5.Is your work guaranteed?

    Ans:All our work are guaranteed. If something is not right, we will return to fix it free of charge. If we supply parts, both parts and labour are guaranteed for 30 days. After completing the service, our service provider will provide a guarantee sticker for the said duration..

  • 6. Do you supply the parts?

    Ans: All our handymen travel round the states so they are limited to the amount and size of material they can carry. If you need any parts or materials for your job, the handyman will arrive, drop off his tools, see what is needed and nip out to the nearest merchant to pick up the bits. If the part is very specific and cannot be sourced locally we may need to order it and return on a follow up visit to fit it. Our operations team are experts in sourcing hard to find parts and materials.

  • 7. Does service charge include the cost of the spare parts?

    Although the service charge does not include the cost of spare parts, our technicians can provide the spare parts to you at market rates. The customer will separately bear the cost of spare parts.

  • 8. If you supply the parts is there a markup?

    Yes, we add 35% to our cost for any parts we supply. In return, we 30 days guarantee for labour and parts on any materials supplied by us. Our invoice serves as your proof of purchase of the labour and materials supplied by Service9ja.

  • 9. Do I get the hard copy of the invoice from the company?

    A soft copy of invoice for every service will be sent to your email address once the job is completed. In the future, if you require the invoice anytime again, you can contact our customer support team on “03033608754” and they will resend the invoice.

  • 10. What are the mode of payment for your services?

    You can pay for our services via Cash, Mobile transfer and Online (Debit Card and Net Banking).

  • 11. What are the services I can avail from Service9ja?

    We provide on-demand Electrician, Plumber, Carpentry and home cleaning. Along with this, you can book Technicians for AC servicing and repairs, washing machine repair, geyser repair service, refrigerator repair and servicing and kitchen appliance repairs (Mixer-Grinder, Microwave Oven, Water Purifier, Chimney, Blender, Toaster, etc.)

    We provide Technicians for both homes and offices.

Answers to Some Asked Questions about Services9JA

Do I need a Monthly Home Maintenance Service?

Regular, scheduled monthly and annual home maintenance service makes a lot of sense for a lot of homeowners. Here are just a few reasons:

We maintain your major systems and appliances to keep them operating at peak efficiency and to prolong their lives.

We install energy saving devices like energy efficient lighting to save you money on utilities

We keep your family safe by servicing your smoke and carbon monoxide detectors and fire extinguishers and by cleaning your vent lines.

We resolve problems with caulking and grout, leaky water lines, clogged drains and other causes of water damage in your home.

We identify ways to better weatherize your home and as a result save you money on your heating and cooling bills.

Finally, we take care of that “honey-do” list for you so you can relax and enjoy your free time.

What is the service?

In a nutshell,Services9ja manages your home so that you do not have to. We accomplish that through three basic services:

we conduct a monthly maintenance visit during which our technicians handle all of the basic maintenance and minor honey-do needs of the home; we work with service partners to deliver other services needed to maintain and enhance your home, including HVAC service, window and gutter cleaning, etc..; and we estimate, schedule and manage larger scale repair or improvement work on your home.

Why should I sign up?

We believe there are three key reasons you should consider joining Service9ja:

1) We take care of the preventive maintenance that is often neglected but that is needed to keep your home in prime condition;

2) We free up the valuable time you might otherwise waste waiting for a repair man or searching the yellow pages for a painter; and

3) We give you a trusted single source for dealing with anything that goes wrong in your home.

What happens during the monthly maintenance visit?

Each month our technicians complete a thorough inspection of the home and conduct the basic maintenance tasks required to keep the house in good shape. Each month they change light bulbs, touch up caulking, lubricate doors, check and clear drains, inspect weather stripping and numerous other tasks as part of an extensive maintenance checklist. They also complete seasonal items that are done once or twice a year, such as changing smoke detector batteries and cleaning vents. Once the maintenance is complete, they spend time on “honey-do” repairs such as replacing light fixtures, hanging pictures or other small tasks requested by the homeowner.

How long does the monthly visit last?

Our monthly maintenance appointments range from about 2.5 hours long up to a full day, depending on the size of the home. About half of the visit is spent completing the maintenance checklist, and the other half is dedicated to completing minor repairs and honey-do type of projects.

 

Who conducts my maintenance appointments?

We have a team of skilled technicians who conduct the monthly maintenance appointments. Once you sign on with us, we will assign a technician and pick a monthly time slot based on your preference. The same technician will come out each month on the same day (e.g., third Wednesday of the month) at the same time.